Burned Out- A Common Nursing Theme

I love being a Nurse- it is my calling. I feel passion, connection, joy and dedication towards my craft, my colleagues, and myself, but, mostly towards my patients.

This was not always so.

I was once a burned out Critical Care Nurse disillusioned and frustrated with my job. My patients became sicker and sicker, as the healthcare system became more convoluted and technology driven. This took me further from my patient’s needs and far away from true Nursing care and why I became a Nurse. Administrative duties and task completion sucked away the precious time needed to connect with my patient’s deep needs (let alone take care of my own basic needs, like eating).

I saw poorer patient outcomes, more re-admissions and many missed opportunities to provide the essential treatments and the care people deserved. We seemed to only treat ‘body parts’- a heart, the brain, a liver, the gut and we stopped looking beyond that to see what our patients really needed.

Instead of listening to patients to discover their ‘why’ for getting sick, we applied quick band-aids to get them out of hospital faster, only to see them return quicker and sicker than when their illness began. This continuous sprinting on the hamster wheel left me exasperated, apathetic, exhausted, joyless and seeking a better way.

But I felt stuck. And, what else would I do? Did I tell you that I love being a Nurse?

Enter the Nurse Coach: A New ROLE

Perhaps you’ve heard these more familiar roles; health and wellness coach, life coach, health coach, well-being coach, or integrative coach? But are you aware of the role Nurse Coach? It is relatively new, with the first Nurse Coach Certificate Program originating in 2010 through the International Nurse Coach Association. This professional healthcare role is essential as our present healthcare system is transformed.

Nurse Coaching is shifting the healthcare standard by bringing heart and wholeness back to the work Nurses do, and healing patients by inviting them to be active partners in their care. In essence Nurse Coaches are bringing back 'health' and 'care' to a broken and tired system.

The Professional Nurse Coach

A Nurse Coach is a Registered Nurse who has chosen to advance their Nursing education with additional extensive certification, supervised practice and mentor-ship to learn the tools, concepts and theories to actively coach clients, patients, and families towards their best health, while preventing and mitigating disease. One could say, that a Nurse Coach is in fact, a health and wellness, well-being, and integrative coach all wrapped up in one. But they are so much more!

Most Nurse Coaches hold a board certification through the American Holistic Nurses Credentialing Corporation, which ensures they meet a high set of standards and requirements. A Nurse Coach practices under the license of Registered Nurse, tying them to the strict guidelines of ethics and code of conduct of the Board of Nursing. Plus, Americans have voted in the Gallop Polls that Nurses are the most honest and ethical profession for over 17 years!

Clearly, a Nurse Coach is dedicated, educated and trustworthy.

The Art and Science of Nurse Coaching

Nurse Coaches are devoted to the science of healthcare and the art of nursing and caring and positioned to provide a unique set of skills to support a patient's health journey. They intimately know the healthcare space, while actively valuing the individuality of each person. This innate Nurse Coach knowledge ensures seamless navigation through the medical system and through individual health challenges; all while being fully capable to support clients, patients and families in all stages of life, and death.

The Science

The science of Nurse Coaching is the (some-what) easy part. It’s anatomy, physiology, micro-biology, nursing and coaching theory, assessment, identifying problems, evaluating outcomes, policies, procedures, protocols, etc. It’s the standard information, or 'must knows' that Nurse Coaches are taught and the techniques they master in order to safely practice.

The Art

The art of Nurse Coaching is more difficult to describe and comprehend. It must be discussed directly from the heart, because that is where it comes from.

From the Heart

The art of Nurse Coaching resides squarely within the heart and soul of a Nurse. It is not something easily learned by listening to a webinar, or reading a textbook. First, the art must be shared from an authentic, honest teacher, and then be received by a Nurse with openness, honesty and truth. It requires self-awareness, self-evaluation, self-contemplation and self-kindness, coupled with the myriad of skills Nurse Coaches use to enhance the well-being of human kind.

The Skill of Authentic Presence

Let’s begin with authentic presence. Florence Nightingale Today, Healing, Leadership, Global Action, defines authentic presence as, “...approaching a patient or another in a way that respects and honors that person’s essence”. Authentic presence can be explained through the experiences one feels when sharing in it. For example, it’s the patient's sudden release of internal pressure when they think, “…she believes me”. It's their feeling complete freedom of expression without judgment; instead, only support and trust. It is never feeling rushed or self-conscious about what is shared, only knowing one is accepted, understood and honored.

Impact to healthcare: Nurse Coaching strives to improve patient outcomes, boost patient satisfaction scores, and reduce readmission rates.

It Takes Practice

Nurse Coaches practice the art of authentic presence through their own self work, self-evaluation, self-honor, self-awareness, and self-kindness, since authentic presence can only be learned and shared through a keen understanding of self. For how can one be present with another if they are not true to themselves? This self-work enhances the joy of the Nurse in her/his work, prioritizing one's own health and energizing one's work at the bedside.

Nurse Coaches recognize the unselfish need for self-compassion and awareness and take steps to repair their shortcomings to be authentic healthcare leaders.

Impact to healthcare: Nurse Coaching focuses on improving Nurse retention by enhancing personal well-being, lowering Nurse injury rates, reducing sick time, improving productivity, and building Nurse self-efficacy leading to positive work satisfaction.

Deep Listening

Nurse Coaches listen to patients and clients with curiosity. Not to find answers, but to understand. They listen deeply to learn what is on the surface and to what remains unsaid. Connection to clients is integral, especially as the coaching relationship evolves beyond normal day to day conversation. This connection extends into a transformative process where the client’s story is expressed as intentions, hopes, and beliefs. It is with deep listening and knowing that patients feel heard and understood, and this is when they begin to release their old patterning, to discover their new story as their awareness grows.

Nurse Coaches deeply listen, because they have freed themselves from the need to ‘fix’. Instead they know that clients and patients hold their own answers within their wisdom. When a patient’s experience and wisdom are highlighted through strength building and awareness, it opens the door to new health possibilities and lifestyle adaptations.

Impact to healthcare: Nurse Coaching aims to improve patient outcomes through enhanced communication. It may reduce readmission rates, enhance patient participation and improve patient self-efficacy and quality of life.

Bearing Witness

Nurse Coaches know that silence is more important than telling patients what to do. To bear witness is defined by Merriam-Webster as, “...to show that something exists or is true.” Nurse Coaching: Integrative Approaches for Health and Wellbeing, defines it as, “...being present for things as they are, which involves developing qualities of stillness in order to be present for self, clients/patients, and others.”

There is expressive freedom when a patient speaks their truth without judgment, commentary or solution, and this happens too infrequently in today's healthcare space. In present healthcare, a story is received with instant sympathy, or solution. This reactive approach stifles a patient's exploration of the meaning the event and when a patient’s meaning is silenced their purpose and existence is squashed, stifling their healing.

Bearing witness opens the door to healing.

To Heal

The root word of healing is hale, or ‘to make whole’, and Nurse Coaches let wholeness guide their actions. People are more than physical bodies- they are emotions, minds, environment, values, relationships, beliefs, purpose, and more. When a Nurse Coach partners with their patients, their goal is to maintain and strengthen this wholeness, ensuring that each person sustains their unique individuality while finding health balance throughout the trajectory of life.

Impact to healthcare: Nurse Coaching strives to enhance patient communication, prevent disease, promote healing, and improve collaboration with patients and the care team.

Finding Wholeness

The concept that a problem like heart disease can only be physical- since symptoms reveal themselves in the physical (chest pain, shortness of breath etc.)- is set aside. Nurse Coaches see that symptoms extend far beyond the physical; to the emotional, mental and spiritual, to relationships, the environment and more.

Nurse Coaches do not treat diseases or body parts, instead they honor people as whole, unique, individual beings, comprised of wisdom and strengths. This is why Nurse Coaches see the possibility for healing and why Nurse Coaches are essential in the healthcare space.

Nurse Coaches are Essential

Nurse Coaches are helping heal patients, clients and families in communities now. A Nurse Coach's ability to combine the science of healthcare with the art and caring of Nursing is shifting the paradigm of healthcare to fully involve the patient in their decision making throughout the trajectory of life and death.

The Challenge

The challenge is that since the Nurse Coach role is new, they are not yet positioned in all healthcare spaces, and they must be! Healthcare systems are slow to see progressive Nursing roles, as they have yet to be exposed to the value of a Nurse Coach, despite recent research on the benefits of Nurse Coaching in healthcare and community systems.

We challenge all healthcare leaders like CEOs, CNOs, Physicians, Population Health Directors, Quality Directors and Innovation Strategists to incorporate Nurse Coaches into their systems, offices, wellness centers, community centers, discharge planning teams, bedside units, human resource departments, palliative care centers, cardiovascular units, emergency and intensive care departments- and EVERY level of care.

To learn more about how Nurse Coaching will impact your healthcare system or community, or to connect with a Nurse Coach click 'Let's Talk'.

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